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Work requests allow any staff member — including those with the Requester role — to flag a maintenance issue or repair need. Admins and managers then review incoming requests and decide whether to convert them into formal work orders.

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How work requests flow

  1. A staff member submits a work request describing the issue
  2. An Admin or Manager reviews the request
  3. If valid, the request is converted to a work order and assigned to a technician
  4. If not needed, the request is declined

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Work request statuses

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The requests list

The Requests list shows each request’s Ref, Issue, Requester, Asset, Location, Category, Priority, Status, linked Work Order, and Date. A request without a category shows a dash in the Category column.
All members can submit work requests. Admins and Managers can review and convert or reject them.

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How-to guides

Submit a Work Request

Report a maintenance issue or repair need.

Review and Convert to Work Order

Assess incoming requests and convert them to work orders.