Turn on ratings
Ratings are off by default. Until you turn them on, the Reviews page shows “Work Order Ratings not enabled”.1
Open work order settings
Click Settings at the bottom of the sidebar, then click Work Orders. You can also click Go to Work Order Settings on the Reviews page.
2
Enable ratings
Turn on Enable Work Order Ratings. Your change saves automatically.
How requesters rate their experience
When a work order linked to a request is marked Completed, the requester gets a status update email. If ratings are on, the email includes a link to rate the work.1
Open the rating link
The requester clicks the link in the email. If they aren’t signed in, Relyant asks them to sign in first and keeps their rating.
2
Choose a rating
The requester picks one to five stars, from Very dissatisfied to Very satisfied.
3
Add a comment
Optionally, the requester adds more feedback.
4
Submit
The requester clicks Submit rating.
Only the original requester can rate a work order, and each work order can be rated once. If the requester opens the link again, they see Already rated.
View reviews
In the sidebar, under Maintenance, click Reviews. You need read access to work orders. Each review shows the reviewer, the work order number, the star rating, the date, and any comment.- Filter by rating — click All or a star value from 1 to 5.
- Sort — choose Most Relevant, Newest, Highest Rating, or Lowest Rating.
- Follow up — open the More options menu on a review to copy the reviewer’s email or phone, or to open the work order or work request.
Related
Work orders
Learn how work orders move to Completed.
Maintenance requests
See how requests become work orders.