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Open an event to manage who’s coming. The event page has these tabs: Overview, Orders, Guests, Seats (reserved seating only), Blasts, and Registration. The Orders, Guests, and Blasts tabs show a count. The Orders count turns amber when manual payments are waiting for you.
Required permission: confirming payments, adding guests, and editing orders needs permission to edit events. Cancelling a paid order also needs the refund permission. Exporting the guest list needs the export permission.

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Confirm manual payments

When a guest pays by bank transfer or QR, the order waits for you to confirm it. The event page shows how many manual payments are waiting. Click Review → to open them.
1

Open the orders to confirm

On the Orders tab, choose To confirm.
2

Check the proof

Click Proof to see the receipt the guest uploaded, if any.
3

Confirm or reject

Click Confirm to issue the tickets and email them to the buyer. Click Reject to cancel the order and release its tickets. You can add a reason for your records.
If a payment arrives after the order’s hold ran out and the event has since sold out, confirming it tells you to refund the buyer.

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Manage an order

Click an order to open it. From the order you can:
  • See the buyer, each ticket, check-ins, and Registration answers
  • Click Edit to change the buyer’s details or the Name on ticket
  • Click Resend tickets to email them again
  • Click Cancel ticket or Cancel order. The tickets stop working and the places go back on sale. Refund paid orders yourself.

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Guest list

The Guests tab lists every ticket holder, filtered by Going, Checked in, or Cancelled. Search by name. To check guests in, click Check-in at the top of the event page. See Check-in. To add free guests, such as performers or VIPs:
1

Open Add guests

On the Guests tab, click Add guests.
2

Add one guest or a list

Choose One guest and enter a Name, optional email and WhatsApp, and their tickets. Or choose Import a list, then Upload CSV or paste rows from a spreadsheet. Click Template for the column layout.
3

Add them

Tick Email the tickets to guests with an email address if you want to send them. Tick Go over the limit if the event is full to add guests past capacity. Click Add guest.
Click Export to download the Guest list (CSV), All tickets, incl. cancelled (CSV), or open Print guest list.

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Send blasts to ticket holders

On the Blasts tab, email the people going, for example with a reminder or a change of plan.
1

Write the message

Type in Send a blast to your guests…. To send to everyone with a ticket, click Send.
2

Choose recipients (optional)

Click Advanced to pick the Recipients: Everyone with a ticket, Not checked in yet, or Checked in, and optionally only some ticket types. You can also add a Subject. The panel shows how many people it goes to. Click Send Blast.
3

Confirm

Confirm to send. Blasts can’t be unsent.
Each person gets the email with the event details and a link to their own tickets. Sent blasts are listed with who they went to and when. Under System Messages, Event Reminders shows the automatic email sent to everyone with a ticket the day before the event. Click Manage to turn Send Automatic Reminders on or off. This setting applies to all your events.