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Required permission: the Check-in staff, Events coordinator, or Events manager role checks guests in at every event. To let someone check in at one event only, add them as check-in staff for that event. Check-in staff see the station and guest list only, not orders, edits, or messages.

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Open the check-in station

The station opens full screen, so it works well on a phone or tablet at the door.
  • From the event: open the event and click Check-in. The station opens in a new tab.
  • Door staff: if you can check guests in but can’t see events, click Check-in in the Events sidebar, pick the event, and click Open check-in. Published events show here from the day they go on sale until a day after they end.
The header shows how many guests are in so far. Click Back to the event to return.

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Add check-in staff to an event

To let someone run the door at a single event without an Events role:
1

Open the event

On the event’s Overview tab, find the Check-in staff card.
2

Add people

Click Add check-in staff and pick a member. They can scan tickets and check guests in at this event only.
3

Share the link

Click Copy check-in link and send it to them. It opens the station for this event.
Click the remove icon next to a name to take them off. People with a check-in role can already check in at every event, so you don’t need to add them.

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Check a guest in

The station has two tabs: Scan and Guests. On Scan, choose how this device reads tickets. The choice is remembered on the device.
  • Camera — the default. Point the camera at the guest’s QR code. Click Switch camera to use the other camera.
  • QR scanner — use a USB or Bluetooth barcode scanner that reads QR codes. Click How to connect a QR scanner for setup help.
  • Search — type the code printed under the QR code, or a guest’s name, and press Enter.
Each scan shows the result over the viewfinder, such as Checked in, Already checked in, Ticket not found, This ticket is for another event, or This ticket was cancelled, with the guest’s name, ticket, and seat for reserved seating. Recent check-ins are listed under Recent scans, where you can click Undo.

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The guest list

On the Guests tab, choose All guests, Going, Checked in, or Not checked in, and search by name, email, order, or ticket code. Click a guest to see their ticket, order, who bought it, when they registered, and who checked them in. Click Check in or Undo check-in.

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Scan modes and re-entry

Click Scan options to choose how this station checks guests in. Other stations keep their own setting.
  • Express checks the guest in as soon as you scan.
  • Standard opens the guest’s details first. Click Check in to confirm.
The default for new stations, Allow re-entry, and Sound on scan come from your check-in settings. With re-entry on, a guest who comes back shows Welcome back — re-entry.

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Walk-ins

To admit someone without a ticket, click Walk-in, or search a name and click Add as a walk-in. Enter the Name, pick a Ticket type and the number of People, then click Check in. Free tickets are issued and checked in straight away, and show on the guest list. Tick Let them in anyway — go over the event’s limit if the event is full.

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Working offline

If the connection drops, the station keeps checking tickets in on that device and shows Offline with the number of scans to sync. Scans sync when you’re back online. If a ticket was already checked in at another station, you’re told after syncing. Undo and walk-ins need a connection.