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Your online shop is a public storefront at relyant.shop/your-shop-link. Shoppers don’t need a Relyant account. They browse your for-sale items, add them to a cart, and check out with an email address. Every order lands in Orders with the Online Shop channel.
Requirements: the Online Store feature must be turned on, and your role needs read and update access to shop settings.

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Before you start

  • Make the items you want to sell Available for sale in Inventory.
  • Assign those items to the storage location the shop will sell from.
  • Set up at least one payment method for the online store in Settings → Payments. If none are on, shoppers can still place orders and you collect payment yourself.

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Publish your shop

1

Open the Online Shop settings

In the sidebar, under Sell, click Settings, then the Online Shop tab.
2

Choose a shop link

Under General, enter a unique Shop Link, for example my-shop. Your store will live at relyant.shop/my-shop.
3

Choose where stock comes from

In Deduct Inventory From, select an inventory location. Only items assigned to this location appear in the shop, and orders reserve and deduct stock from it.
4

Style your storefront

Under Theme & Appearance, set:
  • Banner — upload a hero image
  • Shop Name — leave blank to use your organization’s name
  • Welcome Information — a short description under your shop name
  • Shop CTA — the label on the main order button (default Order now)
  • Button Color — the color of buttons in your shop (default green)
5

Add pickup options

On the Fulfillment tab, add at least one way for customers to receive their order. See Checkout and fulfilment.
6

Go live

Turn on Make shop live. You need both a shop link and an inventory location first.
Changes save automatically. If a change can’t be saved, for example because the shop link is taken, Relyant tells you before you leave the tab.

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Share your shop

Once the shop is live, the Your store card at the top of the Sell sidebar shows your link. Click Copy to copy it, Open to visit the shop, or View QR to get a QR code you can print on posters and newsletters. The Sell Home page also has an Open store button.

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Optional extras

  • WhatsApp — turn on Show floating WhatsApp button and enter a WhatsApp Number (with country code, digits only). Add a Pre-filled Message to start the chat.
  • FAQ — turn on Show FAQ on shop and click Add Question. Answers support Markdown. Drag questions to reorder them. Use the language switch to add translations so shoppers see the FAQ in their language.
To take the shop offline, turn off Make shop live. Visitors see a message that the shop isn’t available, and existing orders stay in Orders.

Checkout and fulfilment

What customers see at checkout.

Settings

Payment methods and checkout questions.