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Each member of a Help Desk team has their own notification level for that team’s tickets. Use it to hear about every new ticket, only the tickets assigned to you, or nothing from the team.

Notification levels

@mentions always notify you, whatever your level.
Members who haven’t picked a level follow the team’s default.

Set your own notifications

1

Open your team

In the Help Desk sidebar, under Your teams, click the team.
2

Open the notifications menu

At the top of the team page, click the bell button. It shows your current level.
3

Pick a level

Under My notifications, pick All new tickets, Tickets assigned, or No notifications. The change applies straight away.

Set notifications for team members

Required role: team lead, or an org owner or admin.
1

Open team settings

On the team page, click Team settings.
2

Find the member

In the Members card, find the person. Each row shows their role and their notification level.
3

Change their level

Use the notifications dropdown next to their role to pick a level.
Members can always change their own level later from the team page.

Help Desk overview

See how requests flow through your teams.

Notification settings

Choose how Relyant notifies you across apps.