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The Help Desk in Relyant provides a structured way for staff to request services from your team — IT support, facilities assistance, HR requests, or any other internal service. Unlike work requests (which are specifically for maintenance), help desk requests are customizable by type and category, and can have approval workflows.

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How the Help Desk works

  1. An Admin configures request types and categories
  2. Staff members submit help desk requests using the configured types
  3. The request is routed to the appropriate team based on the request type
  4. The team reviews the request and takes action

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Request statuses

All members can submit help desk requests. Admins configure request types and approval workflows. Managers can manage incoming requests for their team.

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How-to guides

Configure Request Types

Set up the types of help desk requests your team handles.

Manage Categories

Organize request types into categories.

Set Up Approval Workflows

Configure which request types require approval.

Submit a help desk request

Submit a new help desk request.

Export tickets

Download tickets as an Excel or CSV file.

Help Desk reports

Chart each form’s tickets and share a filtered report.