Update Work Order Status

Required role: Technicians can update the status of work orders assigned to them. Admins and Managers can update any work order.

Steps

Open the work order

In Maintenance → Work Orders, click the work order you want to update.

Change the status

Click the Status dropdown and select the new status:

Status	When to use
Open	Created, not yet started
In Progress	Work has begun
On Hold	Paused — waiting on parts, access, or approval
Completed	Work is finished
Cancelled	Work order is no longer needed

Add a note (optional)

Add a note explaining the status change — for example, “Waiting on replacement part” or “Completed. Replaced door handle.”

Save

Click Save. The status update and note will be logged in the work order’s activity history.

When marking a work order as Completed, you’ll be prompted to enter a completion summary. See Complete a Work Order for a full walkthrough.

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