Required role: Technicians can update the status of work orders assigned to them. Admins and Managers can update any work order.
Steps
1
Open the work order
In Maintenance → Work Orders, click the work order you want to update.
2
Change the status
Click the Status dropdown and select the new status:
3
Add a note (optional)
Add a note explaining the status change — for example, “Waiting on replacement part” or “Completed. Replaced door handle.”
4
Save
Click Save. The status update and note will be logged in the work order’s activity history.
Completing a work order
When marking a work order as Completed, you’ll be prompted to enter a completion summary. See Complete a Work Order for a full walkthrough.Next steps
Complete a Work Order
Record the outcome when a work order is finished.