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Required role: Admin or Manager

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Assign a work order

1

Open the work order

In Maintenance → Work Orders, click the work order you want to assign.
2

Click Edit or Assign

Click Edit or the Assignee field directly.
3

Select a technician

Search for and select the technician or team member to assign the work order to. Only members with the Technician, Manager, or Admin role will appear in the list.
4

Save

Click Save. The assigned technician will receive a notification.

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Update priority

1

Open the work order

Click the work order you want to reprioritize.
2

Change the priority

Click the Priority field and select a new level:
PriorityUse when
LowNon-urgent, can be scheduled in normal course
MediumShould be addressed within a few days
HighUrgent, needs attention within 24 hours
CriticalEmergency requiring immediate action
3

Save

Click Save. The technician will be notified if the priority increases to High or Critical.

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Next steps

Update Work Order Status

Move the work order through its status lifecycle.