Required role: Admin or Manager
Assign a work order
1
Open the work order
In Maintenance → Work Orders, click the work order you want to assign.
2
Click Edit or Assign
Click Edit or the Assignee field directly.
3
Select a technician
Search for and select the technician or team member to assign the work order to. Only members with the Technician, Manager, or Admin role will appear in the list.
4
Save
Click Save. The assigned technician will receive a notification.
Update priority
1
Open the work order
Click the work order you want to reprioritize.
2
Change the priority
Click the Priority field and select a new level:
3
Save
Click Save. The technician will be notified if the priority increases to High or Critical.
Next steps
Update Work Order Status
Move the work order through its status lifecycle.