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Service requests in Relyant provide a structured way for staff to request services from your team — IT support, facilities assistance, HR requests, or any other internal service. Unlike work requests (which are specifically for maintenance), service requests are customizable by type and category, and can have approval workflows.

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How service requests work

  1. An Admin configures request types and categories
  2. Staff members submit service requests using the configured types
  3. The request is routed to the appropriate team based on the request type
  4. The team reviews the request and takes action

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Service request statuses

StatusMeaning
SubmittedRequest has been submitted
In ReviewBeing assessed by the responsible team
In ProgressActively being worked on
ResolvedRequest has been completed
ClosedClosed by the requester or admin
RejectedDeclined, with a reason provided
All members can submit service requests. Admins configure request types and approval workflows. Managers can manage incoming requests for their team.

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How-to guides

Configure Request Types

Set up the types of service requests your team handles.

Manage Categories

Organize request types into categories.

Set Up Approval Workflows

Configure which request types require approval.

Submit a Service Request

Submit a new service request.