Steps
1
Go to Service Requests
In the left sidebar, click Service Requests.
2
Click New Request
Click the New Request button.
3
Select a category and request type
Browse the available categories and select the request type that best matches what you need. For example:
- IT → “Hardware Issue” for a broken device
- Facilities → “Room Setup” for event preparation
4
Fill in the form
Each request type has its own form. Complete all required fields — these may include:
- A description of your request
- The location involved
- Custom questions specific to the request type (e.g., “Which device is affected?”)
- Attachments (photos, documents)
5
Submit
Click Submit. Depending on the request type:
- If no approval is required, the request moves directly to In Progress
- If approval is required, the request moves to Submitted until an approver reviews it
Tracking your request
After submitting, you can track the status in Service Requests → My Requests. You’ll receive notifications when the status changes or when the team leaves a comment.Next steps
Service Requests Overview
Learn how service requests are managed from the admin side.