Relyant Documentation — Facilities & Operations Management

Work requests allow any staff member — including those with the Requester role — to flag a maintenance issue or repair need. Admins and managers then review incoming requests and decide whether to convert them into formal work orders.

How work requests flow

A staff member submits a work request describing the issue
An Admin or Manager reviews the request
If valid, the request is converted to a work order and assigned to a technician
If not needed, the request is rejected with a note explaining why

Work request statuses

Status	Meaning
Submitted	Request has been submitted, pending review
Under Review	Being assessed by a manager or admin
Converted	Converted into a work order
Rejected	Declined, with a reason provided

All members can submit work requests. Admins and Managers can review and convert or reject them.

How-to guides

Submit a Work Request

Report a maintenance issue or repair need.

Review and Convert to Work Order

Assess incoming requests and convert them to work orders.