> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Review and Convert to Work Order

> Assess incoming work requests and convert valid ones into formal work orders

<Note>
  **Required role:** **Admin** or **Manager**
</Note>

## Review a work request

<Steps>
  <Step title="Go to Work Requests">
    In the left sidebar, click **Maintenance**, then **Work Requests**.
  </Step>

  <Step title="Open a request">
    Click on a request with **Submitted** or **Under Review** status to open it.
  </Step>

  <Step title="Review the details">
    Read the description, check the location and asset details, and review any attached photos. Assess whether a work order is needed.
  </Step>
</Steps>

## Convert to a work order

<Steps>
  <Step title="Click Convert to Work Order">
    On the work request detail page, click **Convert to Work Order**.
  </Step>

  <Step title="Review and edit the work order details">
    The work order form will be pre-filled with the request's information. Update any fields as needed:

    * Title and description
    * Category and priority
    * Due date
    * Assigned technician
  </Step>

  <Step title="Create">
    Click **Create Work Order**. The work request status will change to **Converted** and the requester will be notified.
  </Step>
</Steps>

## Reject a request

<Steps>
  <Step title="Click Reject">
    On the work request detail page, click **Reject**.
  </Step>

  <Step title="Enter a reason">
    Provide a brief explanation of why the request is being rejected (e.g., "Duplicate of existing work order", "Not within scope").
  </Step>

  <Step title="Confirm">
    Click **Confirm Rejection**. The requester will be notified with your reason.
  </Step>
</Steps>

## Next steps

<Card title="Create a Work Order" icon="plus" href="/maintenance/work-orders/create-a-work-order">
  Create work orders directly without a work request.
</Card>