> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Work Requests Overview

> Let staff submit maintenance requests that managers can review and convert to work orders

Work requests allow any staff member — including those with the Requester role — to flag a maintenance issue or repair need. Admins and managers then review incoming requests and decide whether to convert them into formal work orders.

## How work requests flow

1. A staff member submits a work request describing the issue
2. An Admin or Manager reviews the request
3. If valid, the request is **converted to a work order** and assigned to a technician
4. If not needed, the request is **rejected** with a note explaining why

## Work request statuses

| Status           | Meaning                                    |
| ---------------- | ------------------------------------------ |
| **Submitted**    | Request has been submitted, pending review |
| **Under Review** | Being assessed by a manager or admin       |
| **Converted**    | Converted into a work order                |
| **Rejected**     | Declined, with a reason provided           |

<Note>
  All members can submit work requests. **Admins** and **Managers** can review and convert or reject them.
</Note>

## How-to guides

<CardGroup cols={2}>
  <Card title="Submit a Work Request" icon="plus" href="/maintenance/work-requests/submit-a-work-request">
    Report a maintenance issue or repair need.
  </Card>

  <Card title="Review and Convert to Work Order" icon="arrows-rotate" href="/maintenance/work-requests/review-and-convert-to-work-order">
    Assess incoming requests and convert them to work orders.
  </Card>
</CardGroup>