> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Work Orders Overview

> Create, assign, and track maintenance tasks across your organization

Work orders are the core of Relyant's maintenance management. A work order is a formal task assigned to a technician or team to complete a specific maintenance or repair job. Each work order tracks who is responsible, what needs to be done, the priority, and the current status.

## Work order statuses

| Status          | Meaning                                    |
| --------------- | ------------------------------------------ |
| **Open**        | Created but not yet started                |
| **In Progress** | Actively being worked on                   |
| **On Hold**     | Paused, waiting on parts or access         |
| **Completed**   | Work has been finished                     |
| **Cancelled**   | Work order was cancelled before completion |

## Priority levels

| Priority     | Use when                                      |
| ------------ | --------------------------------------------- |
| **Low**      | Non-urgent, can be scheduled in normal course |
| **Medium**   | Should be addressed within a few days         |
| **High**     | Urgent, needs attention within 24 hours       |
| **Critical** | Emergency, requires immediate action          |

<Note>
  **Required role:** **Admin** or **Manager** can create, assign, and close work orders. **Technicians** can view assigned orders and update their status.
</Note>

## How-to guides

<CardGroup cols={2}>
  <Card title="Create a Work Order" icon="plus" href="/maintenance/work-orders/create-a-work-order">
    Create a new maintenance task.
  </Card>

  <Card title="Assign and Prioritize" icon="user-check" href="/maintenance/work-orders/assign-and-prioritize">
    Assign a work order to a technician and set priority.
  </Card>

  <Card title="Update Work Order Status" icon="arrows-rotate" href="/maintenance/work-orders/update-work-order-status">
    Move a work order through its lifecycle.
  </Card>

  <Card title="Add Files and Notes" icon="paperclip" href="/maintenance/work-orders/add-files-and-notes">
    Attach files and add notes to a work order.
  </Card>

  <Card title="Complete a Work Order" icon="circle-check" href="/maintenance/work-orders/complete-a-work-order">
    Mark a work order as done and record the outcome.
  </Card>
</CardGroup>