> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign and Prioritize Work Orders

> Assign a work order to a technician and set or update its priority

<Note>
  **Required role:** **Admin** or **Manager**
</Note>

## Assign a work order

<Steps>
  <Step title="Open the work order">
    In **Maintenance → Work Orders**, click the work order you want to assign.
  </Step>

  <Step title="Click Edit or Assign">
    Click **Edit** or the **Assignee** field directly.
  </Step>

  <Step title="Select a technician">
    Search for and select the technician or team member to assign the work order to. Only members with the **Technician**, **Manager**, or **Admin** role will appear in the list.
  </Step>

  <Step title="Save">
    Click **Save**. The assigned technician will receive a notification.
  </Step>
</Steps>

## Update priority

<Steps>
  <Step title="Open the work order">
    Click the work order you want to reprioritize.
  </Step>

  <Step title="Change the priority">
    Click the **Priority** field and select a new level:

    | Priority     | Use when                                      |
    | ------------ | --------------------------------------------- |
    | **Low**      | Non-urgent, can be scheduled in normal course |
    | **Medium**   | Should be addressed within a few days         |
    | **High**     | Urgent, needs attention within 24 hours       |
    | **Critical** | Emergency requiring immediate action          |
  </Step>

  <Step title="Save">
    Click **Save**. The technician will be notified if the priority increases to High or Critical.
  </Step>
</Steps>

## Next steps

<Card title="Update Work Order Status" icon="arrows-rotate" href="/maintenance/work-orders/update-work-order-status">
  Move the work order through its status lifecycle.
</Card>