> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Team notifications

> Choose which of a Help Desk team's tickets notify you, and set notifications for the members of your team

Each member of a Help Desk team has their own notification level for that team's tickets. Use it to hear about every new ticket, only the tickets assigned to you, or nothing from the team.

## Notification levels

| Level | What you're notified about |
| - | - |
| **All new tickets** | Every new ticket in this team, plus everything on tickets assigned to you |
| **Tickets assigned** | Only tickets assigned to you |
| **No notifications** | Nothing from this team's tickets |

> [!NOTE]
>
> @mentions always notify you, whatever your level.

Members who haven't picked a level follow the team's default.

## Set your own notifications

**1. Open your team**

In the Help Desk sidebar, under **Your teams**, click the team.

**2. Open the notifications menu**

At the top of the team page, click the bell button. It shows your current level.

**3. Pick a level**

Under **My notifications**, pick **All new tickets**, **Tickets assigned**, or **No notifications**. The change applies straight away.

## Set notifications for team members

> [!NOTE]
>
> **Required role:** team lead, or an org owner or admin.

**1. Open team settings**

On the team page, click **Team settings**.

**2. Find the member**

In the **Members** card, find the person. Each row shows their role and their notification level.

**3. Change their level**

Use the notifications dropdown next to their role to pick a level.

Members can always change their own level later from the team page.

## Related pages

> [card] [Help Desk overview](https://docs.relyant.app/help-desk/overview.md)
>
> See how requests flow through your teams.

> [card] [Notification settings](https://docs.relyant.app/account/notification-preferences.md)
>
> Choose how Relyant notifies you across apps.


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