> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a help desk request

> Submit a new help desk request to your organization's team

Any Relyant member can submit a help desk request to ask for help or a service from your operations, IT, or facilities team.

## Steps

**1. Go to Help Desk**

In the left sidebar, click **Help Desk**.

**2. Click New Request**

Click the **New Request** button.

**3. Select a category and request type**

Browse the available categories and select the request type that best matches what you need. For example:

* **IT** → "Hardware Issue" for a broken device
* **Facilities** → "Room Setup" for event preparation

**4. Fill in the form**

Each request type has its own form. Complete all required fields — these may include:

* A description of your request
* The location involved
* Custom questions specific to the request type (e.g., "Which device is affected?")
* Attachments (photos, documents)

**5. Submit**

Click **Submit**. Depending on the request type:

* If **no approval** is required, the request moves directly to **In Progress**
* If **approval** is required, the request moves to **Submitted** until an approver reviews it

## Tracking your request

After submitting, you can track the status in **Help Desk → Created by Me**. You'll receive notifications when the status changes or when the team leaves a comment.

## Next steps

> [card] [Help Desk overview](https://docs.relyant.app/help-desk/overview.md)
>
> Learn how help desk requests are managed from the admin side.


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