> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Approval Workflows

> Configure which help desk request types require approval before work begins

> [!NOTE]
>
> **Required role:** **Admin**

Approval workflows let you require one or more approvals before a help desk request is acted on. This is useful for requests that involve resources, budget, or sensitive information.

## Enable approval for a request type

**1. Open the request type**

In **Settings → Help Desk**, click the request type you want to configure.

**2. Enable approval**

Toggle **Requires Approval** to on.

**3. Select approvers**

Choose who can approve requests of this type:

* **Any Admin** — any Admin in your organization can approve
* **Any Manager** — any Manager can approve
* **Specific members** — select specific people by name

**4. Set approval rules**

Choose the approval logic:

* **Any one approver** — the request is approved when one person approves
* **All approvers** — the request requires approval from everyone in the list

**5. Save**

Click **Save**. New requests of this type will now require approval before they move to **In Progress**.

## How approval notifications work

When a request requiring approval is submitted:

1. All designated approvers receive a notification
2. Approvers can approve or reject from the notification or from the Help Desk list
3. Once the approval condition is met, the request moves to **In Progress** and the requester is notified

## Next steps

> [card] [Submit a help desk request](https://docs.relyant.app/help-desk/submit-a-request.md)
>
> Submit a help desk request and see the approval workflow in action.


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