> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Desk reports

> Chart and count the tickets each Help Desk form receives, filter by any question, and share a filtered report as a link

**Reports** in Help Desk gives you one report per form. Each report counts that form's tickets and lets you group, break down, and filter them by status, requester, department, or the form's own questions.

> [!NOTE]
>
> Reports follow team membership. Org owners and admins see a report for every form. Everyone else sees only the forms of the Help Desk teams they're on, and the counts include only those teams' tickets. The **Reports** link appears in the sidebar for team members and admins.

## Open a report

**1. Go to Reports**

In the Help Desk sidebar, click **Reports**. It sits below **Your teams**.

**2. Find the form**

Reports are grouped by team. Each tile shows the form's total tickets and how many arrived in the last 30 days. Use **Search reports…** to filter by form or team name.

**3. Open the report**

Click a tile to open that form's report.

A form that is turned off shows an **Off** badge, and an archived team shows an **Archived** badge. Forms that don't belong to a team are listed under **Forms without a team**.

## Shape the report

The top row of the controls sets what the report shows:

* **Measure** — always **Ticket Count**.
* **Display by** — groups results along the chart's main axis: **Week**, **Month** (the default), **Quarter**, **Year**, **Requester**, **Department**, plus the form's dropdown, multi-select, location, asset, and member questions. Date and date range questions add time options, such as "*Question* (Month)".
* **Segment by** — splits each bar by **Status**, **Requester**, **Department**, or one of the same questions. Choose **None** for plain totals.
* **Submitted** — the date range of tickets to include. Pick a **Quick Select** option or enter a **Custom Range**.

Click **Tips** to apply a suggested report, such as **Monthly Volume** or **Department Breakdown**. Click **Reset** to return to the default settings and clear every filter.

## Filter tickets

**1. Add a filter**

Click **Filter** and choose **Status**, **Requester**, **Department**, or one of the form's questions. Type in **Filter by…** to find a question quickly.

**2. Set its value**

Pick one or more values. Number questions filter by a **Min** and **Max** range. Date questions offer **Last 7 days**, **Last 30 days**, **This month**, **This year**, **Next 30 days**, or **Custom**.

**3. Adjust or clear**

Each filter you set shows as a chip. Click a chip to change it, or click **Clear** to remove every filter.

Filters are saved in the page URL. Copy the link to share the filtered report with a colleague who can see that form.

## Export results

* In the **Results** table, click **CSV** to download the table, or **PDF** to open a formatted report in a new tab.
* In the **Chart** card, click **PDF** or **Image** to save the chart.

Exports include only the data the report currently shows.

## Related

> [card] [Export tickets](https://docs.relyant.app/help-desk/export-tickets.md)
>
> Download the tickets themselves as an Excel or CSV file.

> [card] [Facilities reports](https://docs.relyant.app/facilities/reports/overview.md)
>
> Report on work orders, bookings, and transport.


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