> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Desk overview

> Configure and manage help desk request workflows for your organization

The Help Desk in Relyant provides a structured way for staff to request services from your team — IT support, facilities assistance, HR requests, or any other internal service. Unlike work requests (which are specifically for maintenance), help desk requests are customizable by type and category, and can have approval workflows.

## How the Help Desk works

1. An Admin configures request types and categories
2. Staff members submit help desk requests using the configured types
3. The request is routed to the appropriate team based on the request type
4. The team reviews the request and takes action

## Request statuses

| Status | Meaning |
| - | - |
| **Draft** | Saved but not yet submitted |
| **Submitted** | Submitted and waiting for review or approval |
| **Approved** | Approved and ready to be worked on |
| **In Progress** | Actively being worked on |
| **Completed** | The request has been fulfilled |
| **Cancelled** | Withdrawn by the requester |
| **Rejected** | Declined by a reviewer or approver |

> [!NOTE]
>
> All members can submit help desk requests. **Admins** configure request types and approval workflows. **Managers** can manage incoming requests for their team.

## How-to guides

> [card] [Configure Request Types](https://docs.relyant.app/help-desk/configure-request-types.md)
>
> Set up the types of help desk requests your team handles.

> [card] [Manage Categories](https://docs.relyant.app/help-desk/manage-categories.md)
>
> Organize request types into categories.

> [card] [Set Up Approval Workflows](https://docs.relyant.app/help-desk/set-up-approval-workflows.md)
>
> Configure which request types require approval.

> [card] [Submit a help desk request](https://docs.relyant.app/help-desk/submit-a-request.md)
>
> Submit a new help desk request.

> [card] [Export tickets](https://docs.relyant.app/help-desk/export-tickets.md)
>
> Download tickets as an Excel or CSV file.

> [card] [Help Desk reports](https://docs.relyant.app/help-desk/reports.md)
>
> Chart each form's tickets and share a filtered report.


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