> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Categories

> Organize help desk request types into categories for easier navigation and reporting

> [!NOTE]
>
> **Required role:** **Admin**

Categories group related request types together. For example, you might have an "IT" category containing types like "Hardware Issue", "Software Support", and "Account Access", and a "Facilities" category for maintenance-adjacent requests.

## Create a category

**1. Go to Settings**

In the left sidebar, click **Settings**, then navigate to **Help Desk**.

**2. Go to Categories**

Click the **Categories** tab within Help Desk settings.

**3. Add a category**

Click **Add Category** and enter:

* **Name** — the category name (e.g., "IT", "Facilities", "HR")
* **Description** — a brief description (optional)
* **Icon** — choose an icon to represent this category (optional)

**4. Save**

Click **Save**. The category is now available when creating or editing request types.

## Edit or delete a category

**1. Open the category**

In **Settings → Help Desk → Categories**, click the category you want to update.

**2. Edit or delete**

Click **Edit** to change the name or description. Click **Delete** to remove the category — you'll need to reassign any request types linked to it before deleting.

## Next steps

> [card] [Configure Request Types](https://docs.relyant.app/help-desk/configure-request-types.md)
>
> Assign your categories to specific request types.


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