> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Request Types

> Set up the types of help desk requests your organization handles

> [!NOTE]
>
> **Required role:** **Admin**

Request types define the different kinds of services your team provides — for example, "IT Support", "Facilities Request", "HR Enquiry". Each request type can have its own form fields, assignee, category, and approval workflow.

## Create a request type

**1. Go to Settings**

In the left sidebar, click **Settings**, then navigate to **Help Desk**.

**2. Add a request type**

Click **Add Request Type** and fill in:

* **Name** — the name of the request type (e.g., "IT Support", "Room Setup")
* **Description** — a brief explanation of what this type is for
* **Category** — assign this type to a category (see [Manage Categories](https://docs.relyant.app/help-desk/manage-categories.md))
* **Default assignee** — who receives and handles requests of this type (optional)
* **Requires approval** — toggle on if requests need Admin or Manager approval before work begins

**3. Add custom fields (optional)**

Click **Add Field** to add custom questions that requesters must answer when submitting this type. For example, an IT Support request might ask "Which device is affected?"

**4. Save**

Click **Save**. The request type is now available when submitting a help desk request.

## Edit or deactivate a request type

**1. Open the request type**

In **Settings → Help Desk**, click on an existing request type.

**2. Edit or deactivate**

Click **Edit** to change the settings, or toggle **Active** off to hide this type from the submission form without deleting it.

## Next steps

> [card] [Set Up Approval Workflows](https://docs.relyant.app/help-desk/set-up-approval-workflows.md)
>
> Configure which request types require approval and who approves them.


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