> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Collect satisfaction ratings from requesters when their work orders are completed

**Reviews** shows the star ratings and comments requesters leave after their maintenance work is done. Use it to track service quality and follow up on poor experiences.

## Turn on ratings

Ratings are off by default. Until you turn them on, the **Reviews** page shows "Work Order Ratings not enabled".

**1. Open work order settings**

Click **Settings** at the bottom of the sidebar, then click **Work Orders**. You can also click **Go to Work Order Settings** on the **Reviews** page.

**2. Enable ratings**

Turn on **Enable Work Order Ratings**. Your change saves automatically.

## How requesters rate their experience

When a work order linked to a request is marked **Completed**, the requester gets a status update email. If ratings are on, the email includes a link to rate the work.

**1. Open the rating link**

The requester clicks the link in the email. If they aren't signed in, Relyant asks them to sign in first and keeps their rating.

**2. Choose a rating**

The requester picks one to five stars, from **Very dissatisfied** to **Very satisfied**.

**3. Add a comment**

Optionally, the requester adds more feedback.

**4. Submit**

The requester clicks **Submit rating**.

> [!NOTE]
>
> Only the original requester can rate a work order, and each work order can be rated once. If the requester opens the link again, they see **Already rated**.

## View reviews

In the sidebar, under **Maintenance**, click **Reviews**. You need read access to work orders.

Each review shows the reviewer, the work order number, the star rating, the date, and any comment.

* **Filter by rating** — click **All** or a star value from 1 to 5.
* **Sort** — choose **Most Relevant**, **Newest**, **Highest Rating**, or **Lowest Rating**.
* **Follow up** — open the **More options** menu on a review to copy the reviewer's email or phone, or to open the work order or work request.

> [!TIP]
>
> Sort by **Lowest Rating** to find requests that need follow-up first.

## Related

> [card] [Work orders](https://docs.relyant.app/facilities/maintenance/work-orders/overview.md)
>
> Learn how work orders move to **Completed**.

> [card] [Maintenance requests](https://docs.relyant.app/facilities/maintenance/requests/overview.md)
>
> See how requests become work orders.


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