> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Requests overview

> Let staff submit maintenance requests that managers can review and convert to work orders

Work requests allow any staff member — including those with the Requester role — to flag a maintenance issue or repair need. Admins and managers then review incoming requests and decide whether to convert them into formal work orders.

## How work requests flow

1. A staff member submits a work request describing the issue
2. An Admin or Manager reviews the request
3. If valid, the request is **converted to a work order** and assigned to a technician
4. If not needed, the request is **declined**

## Work request statuses

| Status | Meaning |
| - | - |
| **Pending** | Submitted and waiting for review |
| **Approved** | Approved, and a work order has been created from it |
| **Declined** | Declined by a reviewer |
| **Cancelled** | Withdrawn before it was reviewed |

## The requests list

The **Requests** list shows each request's **Ref**, **Issue**, **Requester**, **Asset**, **Location**, **Category**, **Priority**, **Status**, linked **Work Order**, and **Date**. A request without a category shows a dash in the **Category** column.

> [!NOTE]
>
> All members can submit work requests. **Admins** and **Managers** can review and convert or reject them.

## How-to guides

> [card] [Submit a Work Request](https://docs.relyant.app/facilities/maintenance/requests/submit-a-request.md)
>
> Report a maintenance issue or repair need.

> [card] [Review and Convert to Work Order](https://docs.relyant.app/facilities/maintenance/requests/review-and-convert-to-work-order.md)
>
> Assess incoming requests and convert them to work orders.


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