> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relyant.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask AI FAQ

> Answers to common questions about Ask AI, Relyant's built-in assistant

> [accordion] Why don't I see Ask AI?
>
> Ask AI is part of the **AI Chat Assistant** paid add-on. If your organization doesn't have it, the **Ask AI** button and tabs don't appear, and the Reports **Ask AI** tab shows that AI chat isn't enabled.
>
> Your organization can't turn on a paid add-on from the **Apps & features** page. Contact Relyant support or your account manager to add it. See [Billing](https://docs.relyant.app/organization/billing.md).
>
> On the Reports and Education Insights pages, the top-bar **Ask AI** button is hidden on purpose. Use the **Ask AI** tab on those pages instead.

> [accordion] Can Ask AI change my data?
>
> Yes, but only with your confirmation. From the top-bar **Ask AI** panel, the home page, and the Reports **Ask AI** tab, Ask AI can create and update some records, such as work requests, work orders, bookings, supply requests, draft purchase requests, school tasks, activities, and HRIS recognitions.
>
> Before anything changes, Ask AI shows a **Confirm action** card. Nothing happens until you click **Confirm**. Ask AI can't delete records, change permissions, or change settings. See [Actions that change data](https://docs.relyant.app/ask-ai/overview.md#actions-that-change-data).

> [accordion] What data can Ask AI see?
>
> Ask AI acts as you. It can only see the records your role lets you see, in the organization you have open. For example, a requester only sees records they submitted, are assigned to, or are linked to.
>
> It can't see salaries, staff HR records, credentials, or system configuration. Data from Education, HRIS, Scribe, and Sell is only available when your organization has that app turned on.

> [accordion] Does Ask AI work in Education and Sell?
>
> Yes. In Education, the top-bar **Ask AI** button covers students, classes, attendance, behavior, tasks, and activities, alongside facilities requests and bookings. The **Ask AI** tab in Education Insights answers questions and builds reports on school data, but it's read-only.
>
> In Sell, the **Ask AI** tab in Sell Reports answers questions about sales, orders, payments, and customers. It's read-only and needs Point of Sale turned on.

> [accordion] Why can't I create a task or log an incident from the Insights tab?
>
> The **Ask AI** tabs in Education Insights and Sell Reports are read-only. To create tasks, log activities, or submit requests, click **Ask AI** in the top bar instead.

> [accordion] Ask AI says it doesn't have permission. What do I do?
>
> Ask AI follows your role's permissions. If your role can't view or create a type of record in Relyant, Ask AI can't either. Ask an Owner or Admin to review your role in [roles and permissions](https://docs.relyant.app/organization/members/manage-roles-and-permissions.md).

> [accordion] Who can see my conversations?
>
> Your conversations are saved to your account in your organization, and only you can open them. You can rename or delete a conversation from **Recent chats**, or click **Clear** to delete all of them.
>
> Owners and Admins can see in the [audit log](https://docs.relyant.app/organization/audit-logs.md) that you sent a message to Ask AI, along with any change you confirmed. The audit log doesn't show your message text.

> [accordion] Is my data used to train AI models?
>
> For details on how AI providers process your data and whether it's used for training, contact Relyant support.

> [accordion] Can I attach files?
>
> Yes. Click **Attach files** to add up to three images or PDFs per message, up to 8 MB each. When Ask AI submits a work request for you, it saves the attached images onto the request.

> [accordion] Why did Ask AI say I'm sending messages too quickly?
>
> Each person can send up to 5 messages a minute and 30 messages an hour. Wait a moment and try again. Messages are also limited to 2,000 characters.

> [accordion] Can I use Relyant from Claude or ChatGPT instead?
>
> Yes. You can connect Claude, ChatGPT, and other assistants that support remote MCP servers to Relyant with read-only access. It also needs the **AI Chat Assistant** add-on. See [Connect an AI assistant](https://docs.relyant.app/integrations/ai-assistants.md).


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